Offering of advanced technological services / Search for partners

ID. OT 23

#3burgosi40 > Matchmaking Industry 4.0 2023 > Supply and request catalogue


KAIZEN Institute Western Europe, a division of KAIZEN Institute Ltd, a multinational consulting company specialized in the fields of KAIZEN™, Lean Management and continuous improvement, offers a solution to achieve the effective integration of customer experience in the business model and in the digitized management of companies.

The company is looking for SMEs in Castilla y León that need to improve this aspect of customer experience integration, for implementation pilots, and also, intermediate entities or groups of SMEs, for technical and commercial collaboration agreements.

The solution is based on the customized incorporation of the following digital tools:

  • CRM to manage customer interactions and follow up with customers
  • Segmentation through analytics, to deliver valuable and personalized experiences
  • Customer experience mapping, using machine vision to capture emotions, and sensors to monitor product usage
  • Knowledge management software
  • Self-service portals, to enable customers to access information, track orders and product availability, and complete tasks
  • Voice of the Customer (RTVoC) to collect and analyze feedback

More than ever, customers demand the right product, at the right time, through a seamless, personalized and even experiential experience. The pressure for suppliers to integrate the most advanced technologies into their operations is growing.

To address this need, KAIZEN offers a specific consulting service to design and implement the most appropriate customer experience integration model for each company.

More information about this advanced service

Partner type sought

  • As potential partners: Clusters, Associations, Universities, Chambers of Commerce.
  • As potential clients: Industrial SMEs

Type of agreement sought

Commercial agreements. Commercial collaboration agreements, technical cooperation agreements (consortium projects).


KAIZEN Institute Western Europe

Head office: Madrid, Spain

Interesting facts

Presence at the Technological Meeting

Industry 4.0 Technology Demonstrators Expo

Stand nº PI 5. Information point

5.Optimized industrial process management

Industrial Track 4.0 Technical Conference

October 24 – Afternoon Session: Industry 4.0 Use Cases

4:24 p.m. Successful production management in the cork industry. Use Case at Corticeira Amorim.
5:50 p.m. Digitization of Gemba Walks at GALA Ceramics. Process monitoring tool for management.

Availability of meetings

During all matchmaking

Contact person for this offer

Iván Muñoz, Customer Engagement Manager

Activity framed in the Technological Meeting Burgos Industry 4.0 2023.

Arlanzón Room. Floor 2. Forum Evolución Burgos

With specific support from